Conversive (formerly SMS Magic), the enterprise conversational AI platform, drew strong interest from enterprise buyers at Dreamforce 2025, where the company demonstrated how AI-powered, compliance-first conversations can scale securely across SMS, WhatsApp, voice, and email without losing the human touch. Live demonstrations highlighted real-time personalization, dynamic workflow automation, predictive engagement, and intelligent routing, showing how organizations can convert more interactions into measurable outcomes across regulated industries including financial services, healthcare, higher education, retail, SaaS, and automotive.
“Enterprises want automation that is trustworthy, outcomes-driven, and respectful of compliance,” said Nitin Seth, CEO, Conversive. “Conversive is built to meet that bar. Bringing Human-in-the-loop, AI-powered assistance, journey orchestration, and compliance together so teams can have smarter conversations and prove impact.”
“At Dreamforce, we heard a consistent ask: Move faster while staying compliant,” added Vikas Narang, COO, Conversive. “Conversive helps teams personalize at scale, reduce manual work, and keep a human in the loop where it matters.”
Event Highlights: SMS Magic at Dreamforce 2025
Throughout the week, the company’s varied capabilities including the Salesforce-native messaging was highly visible to Dreamforce attendees. At Booth #319, the team showcased compliant, multi-channel engagement embedded in Salesforce, helping enterprises build smarter campaign and service workflows with real-time data visibility.
Beyond the show floor, Conversive hosted focused sessions at the W Hotel on scaling conversational engagement and improving enterprise compliance, while meetups at the Vonage Hub brought together technology partners to explore joint go-to-market opportunities and platform extensibility. The momentum continued at the company’s signature Happy Hour, where customers and partners connected to swap ideas and forge deeper relationships.
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Product Investment & Momentum
Conversive’s Dreamforce showcase builds on Screen Magic’s continued investment in AI and multi-channel capability, including the recent acquisition of VoxGenie, a voice AI platform that expanded Conversive’s coverage across channels. The company is also scaling AI Co-Pilot teams and R&D hubs across Bengaluru and the customer-facing teams in the U.S., deepening industry-specific solutions while reinforcing its commitment to responsible, human-centered automation.
The Dreamforce program was orchestrated by Karan Seth, VP of Sales & Alliances, and Soham Desai, Director of Managed Services, whose teams ensured customers and partners experienced the full breadth of Conversive’s solutions. From Conversive’s AI-driven conversational engine and integrations to robust compliance capabilities..
“Dreamforce was the right stage to show the technical depth behind Conversive,” said a company spokesperson. “From AI personalization to secure omnichannel conversations, we’re enabling enterprises worldwide to make every conversation intelligent, compliant, and outcome driven.”
About Conversive
Conversive (formerly SMS Magic) is an enterprise conversational AI platform, helping organizations design, orchestrate, and analyze AI-powered, compliance-first customer conversations across SMS, WhatsApp, voice, RCS, social and web chat while keeping humans in the loop for high-value interactions. Learn more at https://www.Conversive.ai/
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