At the Global FinTech Forum (GFF) 2025, industry leaders came together to decode the next phase of India’s digital lending revolution. Among them was Ranvir Singh, Founder and CEO of Kissht, who shared forward-looking insights on the evolution of digital lending, technological innovation and the future of financial inclusion in India.
In a high-impact panel discussion on “Transforming Digital Lending in India”, Ranvir Singh shared how the digital lending ecosystem has matured from a fragmented, fast-paced experimentation phase into a disciplined, data-driven sector anchored in precision, compliance, and customer experience.
Digital Lending’s Journey: From Growth to Maturity
Reflecting on the last decade, Ranvir Singh noted that India’s digital lending landscape has undergone a profound transformation - from a fragmented, experimental phase to a mature and regulated ecosystem.
“Digital lending has evolved from being a frenzied, dispersed setup to something where discipline and precision define the market,” Ranvir Singh remarked. “Tools like AI and ML, once used loosely, have now become central to business operations and decision-making.”
From serving just 5–10 million customers five years ago, India’s digital lending industry now empowers over 120–130 million borrowers, a testament to how technology and trust have together propelled financial access to every corner of the country.
Precision Over Pace: AI at the Core of Lending Evolution
Ranvir Singh emphasized that the new era of digital credit is marked not by rapid disbursement, but by precision, compliance, and customer empathy.
AI and machine learning now form the core of Kissht’s decision architecture, enabling smarter underwriting, faster onboarding, and frictionless customer experiences.
“Customers today no longer want queues or documents-they expect seamless, digital-first interactions. Convenience and transparency are the new trust markers,” Ranvir Singh added.
This philosophy has guided Kissht’s mission to bring affordable, accessible credit to millions, particularly in tier-three and tier-four cities, where digital finance is unlocking economic mobility for first-time borrowers.
Integrated Ecosystems: The Rise of Collaborative FinTech
Another major shift Ranvir Singh highlighted was the convergence of FinTechs, NBFCs, and banks into integrated ecosystems.
Once a competitive landscape of standalone players, digital lending has evolved into a collaborative model where partnerships amplify reach and innovation.
“Boundaries between FinTechs, banks, and NBFCs have blurred. We’re seeing embedded finance and co-lending partnerships creating new possibilities for underserved segments,” Ranvir Singh noted.
This approach aligns with Kissht’s own business philosophy-leveraging partnerships to expand access, diversify products, and maintain compliance as a core advantage.
Regulation as a Catalyst for Growth
Addressing the growing emphasis on regulatory oversight, Singh lauded the Reserve Bank of India (RBI) for its proactive framework, citing the First Loss Default Guarantee (FLDG) guidelines as a pivotal step in ensuring transparency and accountability.
“Compliance is no longer a bureaucratic checkbox, it’s a competitive moat,” he explained. “The RBI’s guidance has given structure and credibility to the digital lending sector, ensuring sustainable and fair growth.”
The Road Ahead: Voice, Automation, and Frictionless Credit
Looking ahead, Singh identified three major disruptors set to shape the next phase of lending innovation:
Voice-based interactions that make borrowing conversational and intuitive
Automation and AI-driven customer support for frictionless user experiences
Digital underwriting tools that enhance speed, accuracy, and risk assessment
“The next frontier of lending will be invisible—where technology works quietly behind the scenes to deliver credit in seconds, with zero friction,” Ranvir Singh predicted.
Championing Financial Inclusion Through Technology
Under Ranvir Singh’s leadership, Kissht continues to champion financial inclusion, ensuring that technology serves not just efficiency, but equity.
From microloans to embedded finance solutions, the company’s focus remains on enabling access to credit for every Indian, especially those beyond the reach of traditional banking systems.
The session concluded with an optimistic outlook from all panelists, encapsulated by Singh’s one-word vision for the next three years: “Disruption.”
About Kissht
Kissht is one of India’s leading digital lending platforms, offering instant consumer loans through a seamless online journey. Powered by advanced AI models and strong partnerships with financial institutions, Kissht is committed to making credit accessible to every eligible Indian, responsibly and transparently.
