Punjab Chief Minister Bhagwant Mann Tuesday underscored the need for modernisation of the police force on scientific lines, saying it is the need of the hour to facilitate people by redressing their complaints at their doorsteps through online service.
He was addressing a gathering after launching a Chat Bot number 9517795178 for reporting missing, found, and abused children and inaugurating a stakeholder workshop on 'Working together for rights of Women and Children' here, according to an official release.
The Punjab Police has a glorious legacy of serving the country by making countless sacrifices, he said.
Apart from discharging its core duty of maintaining law and order, the Punjab Police has always safeguarded the interests of the country and its people, he said.
In the changing scenario, the challenges for the force have increased manifold due to which comprehensive reforms in its functioning are the need of the hour, he noted.
Apart from keeping a strict eye over law and order, the police force needs to focus on community policing as well, the chief minister said.
While several out-of-the-box initiatives have already been taken, more such efforts need to be made for facilitating people, said Mann.
"As today is the era of science and technology, major thrust must be laid on redressal of grievances to the people at their doorsteps through online facilities," he added.
He further said the entire justice delivery system needed to be reformed from its roots and the police is one of the core concern areas of this system which required some radical changes immediately.
"Our police reforms will aim to transform the values, culture, policies, and practices of police organizations so that police can perform their duties for democratic values, human rights, and the rule of law," said Mann.
Citing an example of the Sangrur parliamentary constituency, the CM said the state government has started installation of the state-of-the-art CCTVs to keep a hawk-eye on every nook and corner of the district.
He said this will be replicated across the state to effectively monitor the law and order situation.
Mann expressed concern that human trafficking is posing a serious threat not only to the police but to the entire society.
This menace needs to be dealt with a heavy hand for which the out-of-the-box idea of police to launch Chat Bot is a welcome step, he added.
Describing the Chatbot initiative as a new dawn for reforming the police system, he said a developing country like India needs ultra-modern tools such as WhatsApp Chatbot and other online modules to resolve public issues quickly.