The Aam Admi Party-led Delhi government has announced that all public services offered by the government will be home delivered.
In a historic step to cut down administrative rigmarole and red tapes, AAP government in a Cabinet meeting chaired by Chief Minister Arvind Kejriwal has decided to hire a private agency to which people can make call and request for services, which include driving license, caste certificate etc. After the request is registered, the agency's 'Mobile Sahyak', will visit homes to collect details, documents and papers required to deliver the service. The officials will be equipped with all technical verification devices, said Deputy Chief Minister Manish Sisodia in a press conference in New Delhi today. The applicant would be charged a nominal fee which is yet to be decided.
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Terming it "home delivery of governance", Sisodia said this is being done for the first time in the country.
To begin with, 40 services will come under the home delivery category and every month, 40 new services will be added to the list, said Sisodia. The scheme will be rolled out in two to three months. Citizens wanting to avail of the facility will be able to make their request to the call centre to be set up by the government.
"Various certificates such as caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, will be covered under the scheme in the first phase," Sisodia told reporters here.
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“For driving license, the applicant has to collect the form, fill the form, stand in the queue and then give the test. But, now on, the applicant needs to go only for the test,” said Sisodia. “It takes months to avail of any documents like caste certificate. But, now the government will go to the people at their convenience.”
(With agency input)
