Directorate General of Civil Aviation(DGCA) in a statement said a ‘more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step’.
IndiGo earlier this month barred a specially-abled boy from boarding a Ranchi-Hyderabad flight he was 'visibly in panic'.
Despite the guidelines issued by the DGCA and the Supreme Court orders in the Jeeja Ghosh case, air travel for passengers with special needs remains stressful.
A specially-abled boy was disallowed from boarding an IndiGo flight at Ranchi airport on Saturday.
