A Conversation With Sayaji Hotels’ Top Brass On The Roadmap For Expansion And The Next Era Of Guest Experience

Sayaji Hotels, an Indian hospitality brand, is entering a crucial phase of growth which is marked by strategic expansion, a sharp-eye service philosophy and a renewed focus on traveller expectations across emerging markets. In this conversation with Outlook Traveller, Ms. Sumera Dhanani, Corporate Head of Business Development at Sayaji Hotels, delves into the vision guiding the brand’s entry into six new destinations and its alignment with a long-term development roadmap. During the length of the dialogue, she sheds light on the shifting behaviour of travellers in Tier 2 and Tier 3 cities, the strengthening of local economies as well as the group’s robust future pipeline. In addition, she also shares how the signature “Yours Truly” service ethos is being scaled through innovation, technology, and thoughtful hospitality design, shaping Sayaji’s role in the evolving landscape of Indian tourism.