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News Analysis

'Absolutely Shocking', Historian Ramachandra Guha Says Subjected To 'Unprovoked Rudeness' By IndiGo Staff

The airline declined to comment on Guha's allegations.

'Absolutely Shocking', Historian Ramachandra Guha Says Subjected To 'Unprovoked Rudeness' By IndiGo Staff
| File Photo
'Absolutely Shocking', Historian Ramachandra Guha Says Subjected To 'Unprovoked Rudeness' By IndiGo Staff
outlookindia.com
2017-11-27T12:26:22+05:30

IndiGo airlines' staff  has again been accused of showing "unprovoked rudeness". This time by noted historian Ramchandra Guha who  today took to Twitter on Sunday  to complain of crew's poor behaviour of the low-cost carrier

"Three times this time, I have been subject to unprovoked rudeness by an @IndiGo6E staffer. Different people, different airports, same airline. Absolutely shocking," Guha tweeted.

He said he does not normally use Twitter as a means of consumer redressal, but did so as the same airline misbehaved thrice in a single week.

"Friends and family also confirm that rudeness has become a habit with @IndiGo6E," he said.

The airline declined to comment on Guha's allegations.

Earlier this month, IndiGo was at the centre of a controversy after a video showing one of its staff members allegedly manhandling a passenger went viral.

The outrage over the incident forced the airline to apologise, while in a report to the ministry of civil aviation it also maintained that the employee was doing his job.

The government has also asked regulatory body Directorate General of Civil Aviation to probe the incident.

In another incident, last week  the airline had suspended two staffers for allegedly misbehaving with a woman passenger at Guwahati airport. Lawyer Krishna Sarma's mobile phone was allegedly snatched by a staff to delete certain pictures clicked by her.

 

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