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Himanta Apologises To Consumer For 'Enhanced' Electricity Bill

Assam Chief Minister Himanta Biswa Sarma, responding to grievances over "inflated" electricity bills himself looked into the matter of a complainant and publicly apologised to her for the "inconvenience caused".

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Assam CM Himanta Biswa Sarma
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Responding to grievances over "inflated" electricity bills, Assam Chief Minister Himanta Biswa Sarma himself looked into the matter of a complainant and publicly apologised to her for the "inconvenience caused".
         
A consumer of the state-run Assam Power Distribution Company Ltd (APDCL) had recently tagged Sarma and his office on Twitter and complained about the high monthly bill.
         
"We have received a staggering bill of Rs 44000 from @apdclsocial despite a 1 KW load in June. When complaints lessen to rs 21000," she tweeted.
    
In response, the chief minister said he would examine the issue "immediately".
    
He later said the meter reading was correct and done under 'Esuvidha'.
    
"However, it is a case of accumulated readings, as the consumer was underbilled by a Meter reader named Sri Dilip Rajkhowa. The matter came to light that the meter reader didn't prepare the bill for actual consumption.
         
"As a result, you received an enhanced bill. My apology for the inconvenience caused," he tweeted.
         
APDCL consumers across Assam have been complaining in recent months about "inflated" bills after they installed 'smart meters', which are prepaid.
         
The Power Department has maintained that the meters are not faulty, and normal monthly charges will be levied in a month or two after the adjustment of the previous dues.

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