After a video showing Zomato's delivery partner in Madurai eating food from ordered boxes for customers went viral, online food ordering firm Zomato has said it will introduce tamper-proof tapes for its packets and take other measures.
Look at this @ZomatoIN your delivery man how delivering food to customersðÂÂÂ , disgusting , everyone who fond of ordering online food must be aware of thisðÂÂÂ @MoHFW_INDIA @fssaiindia #zomato pic.twitter.com/QTgnO00mAM— Rahul More (@rahulm66) December 10, 2018
In a statement, Zomato said the video was shot in Madurai and the person in the video is a delivery partner on its fleet.
"In our commitment towards mitigating any possibility of tampering with food, Zomato will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against any chances of tampering of food," it added.
The company has a zero-tolerance policy for tampering of food, Zomato said.
We take food tampering very seriously.
For more details: https://t.co/cHuLX1Bs4n— Zomato India (@ZomatoIN) December 10, 2018
It also said the incident is highly unusual and a rare case and the person concerned has been taken off its platform.
"This incident only makes our commitment to fleet training, scheduling and process even stronger. We stand behind our extensive fleet who do the right thing across many hours of the day," the statement said.