The Thane District Consumer Complaints Redressal Commission has directed a lab to pay Rs 15,000 as compensation to a man who missed his flight to Dubai due to a error in his COVID-19 test certificate.
The man, his wife and child were to travel to Dubai on December 2, 2020 and, as per rules at the time, took a test within 72 hours of departure to obtain a COVID-19 negative certificate.
While the date on the certificate was November 29 for his wife and child, the date on his document was erroneously put as November 28, due to which he was not allowed to board the flight.
After the lab refused to pay his ticket amount, the man approached the TDCCRC with a complaint under the Consumer Protection Act for "deficiency in service and unfair trade parctice", an official said.
Commission president VC Premchandani and member Poonam V Maharshi's compensation order was of September 22, the details of which were made available on Thursday.
(With PTI inputs)