Netizens have taken notice of a post by filmmaker and actor Satish Kaushik. Kaushik shared his bad experience with Go First Airlines on Instagram and Twitter. He described his terrible flight from Mumbai to Dehradun and said that the airline was using "dubious ways to profit from customers.”
Kaushik detailed an account of the issue. He began his message by describing how he had booked two tickets for a trip from Mumbai to Dehradun, but one of the seats was assigned to another person who refused to give up their seat. "My office booked two seats (Satish Kaushik / Ajay Rai) in the first row with middle seat also and paid 25K in G8 2315 from Mum-Dehradun on 23rd June. But alas they sold the middle seat to another passenger in spite of my office paying for it. Mr Zubin from Go First tried to help by telling the other passenger that he would adjust his next flight since the flight was full and there was no seat but that passenger was adamant," read the caption, according to a report by India Today.
It is very very sad that @GoFirstairways has to use dubious ways to earn money from passengers. My office booked two seats (Satish Kaushik/Ajay Rai) in the first row with middle seat also and paid 25K in G8 2315 from Mum-Dehradun on 23rd June. But alas they sold the middle— satish kaushik (@satishkaushik2) May 25, 2022
He further added, ”after the fellow passenger did not get a seat and the flight was on hold I decided to offer the seat to him. Zubin and air hostesses who were aghast at the mistake of their own organisation thanked me. The Air hostess told me that I will mail her airline office about this unfortunate glitch from their side and give you an apology. Zubin told me that I will inform the office to get a refund of the money for that seat.”
However, Kaushik’s refund is yet to be processed by the airline.
With over 1,100 likes, Kaushik’s post drew a lot of attention, with people sharing their negative experiences with the same airline.
Sir @GoFirstairways will b my last choice for the flight to anywhere in or outside country...— Rohit Garodia (@Rohitgarodia03) May 25, 2022
The service has stoop down to the level we can't expect from an airline...
It was generous of you who has given your seat to a passenger...
I don't think so refund is coming anytime soon
Sir, I had a very bad experience with @GoFirstairways . I missed my flight because of the airlines mistake in Goa airport and had to wait for 7 hrs with my infant (special needs child)to board another flight. I had raised the issue on 11th May 2022 but till date there is solution— Bini (@Bini48458294) May 25, 2022
Yes true, I have written to them for the details money collected and regulations on the subject, they reverted by saying it's airline internal policy. They charge u if ur not doing webcheck in also— firstname.lastname@example.org (@limanairgmailc1) May 25, 2022
Go First Airways has apologised for the inconvenience caused in response to Kaushik's tweet.
Dear Satish, we thank you for reaching out to us and we regret any inconvenience caused. You will positively hear from our office soon.— GO FIRST (@GoFirstairways) May 25, 2022
Dear Satish, Go First cares about you and all our passengers. We regret this unfortunate incident, we tried to reach out to you for an amicable resolution, but understand that you were busy. We will connect once again at our agreed time and ensure we conclude to your satisfaction— GO FIRST (@GoFirstairways) May 25, 2022