Sridhar Rangu: The Transformation Leader Redefining Healthcare Platforms

Sridhar Rangu, serving as a Senior Project/Program Manager at XSell Resources, consulting for CVS Health, is a seasoned leader in large-scale digital transformation. With more than 20 years of IT leadership experience, he has built a strong reputation for rescuing complex enterprise platforms across highly regulated industries including healthcare, financial services, and insurance.

After earning his Executive MBA from the Quantic School of Business, Sridhar blended formal business education with hands-on technical delivery. Combined with his PMP certification, he consistently leads structured, high-impact initiatives that deliver measurable and sustainable business outcomes.

During his tenure at Salesforce, Sridhar as a Senior Engagement Manager, led a major transformation for a leading West Coast health insurer. The company’s Care Connect Platform—a multimillion-dollar initiative designed to streamline member services—was failing. Call centers were overwhelmed, resolution rates lagged behind industry standards, and frontline agents struggled with slow, inefficient software. Operational costs were rising, customer satisfaction was declining, and the platform had become a cautionary tale within the organization.

Sridhar’s mandate was clear yet daunting: stabilize and transform the failing platform.

He began by listening to frontline agents and mapping the technical bottlenecks embedded in the system. What he uncovered was a platform burdened by slow data movement, redundant workflows, and a user interface that made even simple tasks unnecessarily difficult.

Sridhar led a complete technical and operational overhaul. He redesigned core workflow logic, removed redundancies, and introduced automation to handle repetitive tasks without human intervention. He implemented predictive analytics to anticipate call types and pre-load relevant member information. Additionally, he simplified the user interface, reducing navigation time and eliminating dozens of unnecessary steps.

The impact was both immediate and dramatic. Call resolution time improved by 25%, and wrap-up time was reduced by an unprecedented 95%, allowing agents to support significantly more members per shift. Customer satisfaction improved sharply, and operational strain decreased across the call center.

The business outcomes were equally substantial. The transformation secured over $15 million in follow-up contracts, strengthened the insurer’s competitiveness in the California healthcare market, and earned industry recognition: Gartner honored the Care Connect program with its “Eye on Innovation” Award for Healthcare & Life Sciences in 2023.

Sridhar credits his success to a problem-solving philosophy grounded in empathy and systems thinking. He examines not just the technology, but also how people interact with systems—seeking root causes rather than surface-level fixes. As he often notes, “The goal isn’t to patch broken software, but to eliminate the underlying disease.”

Prior to his current consulting work with CVS Health, Sridhar worked at Salesforce, where he led pre-sales, services, and delivery engagements and delivered the award-winning Care Connect transformation. His background in cloud architecture, AI-driven automation, and data strategy allowed him to deliver scalable, compliant, and future-ready solutions tailored to enterprise needs.

For Sridhar Rangu, true transformation begins by addressing foundational issues, simplifying systems, and enabling people to work smarter—not harder. His work demonstrates this philosophy in action: redesigning workflows, removing operational friction, and ensuring technology truly enhances outcomes for patients, members, and employees.