In a rapidly evolving technological landscape, one individual stands out for his profound expertise in solution architecture, IT Service Management (ITSM), and cutting-edge technologies like artificial intelligence (AI) and machine learning (ML). With over 18 years of experience across multiple industries, he is an ITIL-certified Senior Technology Architect, who has consistently delivered transformative solutions that redefine organizational efficiency and customer experience. From spearheading cloud migrations to leading ServiceNow implementations, his career is a testament to the power of innovative thinking combined with a deep understanding of technology.