In India’s fast-modernizing corporate ecosystem, employers are investing heavily in infrastructure, technology, and talent but the healthcare benefits often remain stuck in an older era. Insurance is purchased as a safeguard against financial loss, employees turn to hospitals only when serious illness strikes, and prevention rarely finds its way into boardroom discussions.
Ryan Singh, co-founder & COO of Loop, believes this model is both outdated and unsustainable. Over the past six years, Loop has emerged as one of India’s fastest-growing integrated insurance and healthcare platforms, combining group health insurance, unlimited primary care, diagnostics, mental health, chronic care programs, and data-driven prevention under one roof.
Founded in 2019, the company now serves 1,250+ organizations from Zepto, Ola, Samsung Research, Lodha, and Nasdaq and covers one million employees and their families. Backed by $60 million from global investors such as Khosla Ventures, General Catalyst, Elevation Capital, Y Combinator, Optum Ventures, and Sierra Ventures, Loop has built what few players in India have dared to attempt: a healthcare system that rewards prevention rather than hospitalization.
Ryan has been central to shaping the company's operations, product architecture, and nationwide healthcare infrastructure. In this conversation, he shares Loop’s journey, the systemic issues they are trying to solve, and what the future of employee healthcare in India could look like.
Q.1 Loop has grown from a small idea born out of personal experience to one of India’s most trusted healthcare platforms. Could you walk us through that journey
For us, the starting point was deeply personal. In 2015, Mayank, my co-founder and our CEO went through the traumatic experience of seeing his father undergo a heart bypass surgery that later turned out to be unnecessary. When we dug deeper, we realized this wasn’t an isolated case of medical error. It exposed a structural truth about India’s healthcare incentives.
Hospitals don’t make money when people stay healthy; they make money when people fall sick. Preventive care isn’t profitable. Doctors aren’t paid to keep you out of the hospital. Contrast that with countries like Japan and Singapore, where doctors are incentivized to keep patients healthy. There, prevention drives revenue. We wanted to bring that philosophy to India. The mission that guides Loop today, adding 20 healthy years to the Indian workforce, was born from that realization. It’s not just about living longer, but living healthier, more productive lives.
Q2. From the beginning, Loop has positioned itself as a "Health Assurance" company, not just health insurance. What does that mean, and how did you find the right model to make it work?
"Health Assurance" means creating a system where all stakeholders—doctors, insurers, employers etc. profit from keeping people healthy and not treating them after they fall ill. That has been the vision from day one.
Finding the right model that could sustain this vision took experimentation. We spent 18 months testing different approaches—exploring the healthcare and insurance markets, building various products, and trying different business models to find a scalable solution.
We eventually found product-market fit in corporate India. Because companies have a clear economic incentive: healthy employees mean fewer claims, better productivity, lower attrition. That alignment made prevention profitable for everyone in the system which is exactly what we'd been searching for.
Q3. Loop didn’t just build an insurance platform, you built an entire medical ecosystem in-house. What drove that decision?
Most insurance brokers outsource care delivery. We decided to build it in-house. That gave us full control over how care was delivered and allowed us to measure actual outcomes.
Today, Loop employs 60+ doctors and therapists from family physicians to mental health specialists who are incentivized to keep people out of hospitals, not in them. Members can access 24/7 medical support via app, get unlimited consultations, discounted lab tests, and receive chronic care programs for conditions like diabetes and hypertension.
That's the kind of behavioral shift we’re after. Loop just doesn’t become a family doctor, but a doctor in your family.
Q4. You recently launched the Workforce Health Index (WHI). What did the data reveal about India’s working population?
The Workforce Health Index, released in September 2025, is the first national-level benchmark dedicated to working professionals. It combines 214,142 lab test parameters with 3,437 survey responses across major metros and industries.
Some findings were deeply concerning:
37.2% have abnormal glucose metabolism, early diabetes warning
27.3% sleep under six hours a night
33.9% report high stress, with women report 17% higher stress than men
36.5% of working women are clinically anemic vs 8.2% of men
Delhi NCR sees 34.8% liver dysfunction
In Mumbai, over 82% have HDL levels below protective thresholds
These aren't lifestyle lapses. They're structural signals showing how work culture, access to preventive care, and benefit design directly affect long-term health outcomes. The data also confirmed something we'd been seeing: traditional insurance utilization sits at around 7-10%. The other 90% of the workforce is either healthy and never touching their benefits, or managing healthcare needs that insurance doesn't cover.
WHI gives CFOs and CHROs measurable benchmarks to design benefits around actual health needs, not just standard coverage.
Q6. HealthFlex, your new launch, seems like a big leap forward in employee benefits. How does it change the game?
For decades, employee benefits in India evolved around administration from tax-saving allowances to digital portals but never truly solved healthcare access. And not solving for this healthcare access translates to employees spending as much as ₹10,000 to 15,000 out-of-pocket for basic treatments
HealthFlex flips that model. It’s an employer-funded, employee-directed healthcare wallet. Companies split their budget say ₹20,000 for insurance and ₹10,000 for a flexible wallet. Employees can use that wallet to choose from targeted health bundles which are pre-packaged services designed around specific life situations like mental health support, maternity care, parent care, or chronic disease support. All of this is delivered cashlessly through Loop.
We’ve seen utilization as high as 30-40% in the first few companies we’ve partnered with for HealthFlex, compared to just 7-10% in traditional insurance. What makes this possible and why we’re confident is because we’ve spent years in building and scaling the infrastructure required, on both the insurance and healthcare front, to make HealthFlex successful.
Q5. What is this infrastructure behind HealthFlex and why did it not exist before?
HealthFlex sits on top of cross-discipline infrastructure we've been building for six years—spanning insurers, TPA integrations, in-house medical teams, diagnostic partnerships, care navigation, and employer systems. This unified stack is the reason the model works.
Unlike traditional brokers who only focus on insurance, we built every layer required to actually deliver healthcare. This puts us in a unique position to negotiate better pricing, create cohesive bundles, and own the entire healthcare journey for employees and their families.
That infrastructure powers two experiences: On the employer side, we built tools for HRs to manage endorsements, track how budgets are being used, generate financial reports, and analyze which employee cohorts are choosing which bundles and why. On the employee side, we created e-commerce-like enrollment portals where people can choose what they need, conveniently.
This creates a data feedback loop: employer insights + employee behavior patterns that lets us continuously improve products and outcomes year on year.
Q7. You recently brought in Harpreet Singh Rai, former CEO of Oura, as President of Healthcare. What does this signal for Loop’s future?
Harpreet joining Loop marks an important step in our growth journey. As the former CEO of Oura, he has spent years working at the intersection of health, technology, and user behaviour, experience that becomes extremely valuable as we scale our preventive-care model across India. His presence strengthens the healthcare side of our organisation and adds leadership depth at a time when we’re expanding rapidly across companies and employee segments.
Bringing him on board also signals the direction we’re heading: building a stronger, more structured healthcare engine inside Loop. As we serve nearly one million employees across 1,250+ companies, the need for a seasoned leader who understands both product and health outcomes becomes crucial. Harpreet will help us sharpen our care delivery, strengthen our clinical programs, and ensure we can support companies and employees at a much larger scale.
Q8. Looking ahead, where do you see Loop and India’s healthcare ecosystem heading by 2030?
By 2030, we aim to cover 10 million families and build the infrastructure that makes prevention profitable for everyone involved employers, insurers, and individuals alike.
India’s workforce is young, nearly 65% under 35 and demanding healthcare that fits their life stage. We see the future moving toward employee-directed healthcare, where benefits are flexible, data-driven, and outcome-based. That shift is already happening. The question for HR leaders is whether they'll lead it or follow it.
Our mission remains the same as the day we began: to help every Indian add 20 healthy years not just to their lifespan, but to their most productive years.
Loop’s journey shows that healthcare transformation doesn’t always start with policy. What started as a personal wake-up call has grown into a sincere effort to make healthcare simpler, fairer, and genuinely helpful for everyday Indians. The team isn’t trying to fix everything at once, they’re focused on making small, meaningful improvements that add up to longer, healthier lives. As companies rethink how they support their people, our model offers a glimpse of what healthcare in India could be: preventive, accessible, and built around real human needs. If the next decade belongs to healthier workers, Loop hopes to help write that future.