The change is evident. As Sheikh Javed, a shopkeeper in Srinagar, observed, “They don’t shout at us any more. We don’t fear the army now.” However, Hasnain’s foremost strategy has been to initiate a dialogue with the people. In the series of ‘awami sunwais’ he has held across the Valley, Hasnain has been meeting ordinary Kashmiris in some of the most volatile districts of Kashmir: Bandipore, old Baramulla town, Handwara, Shopian, Sopore and Gurez. Attended by officers of the civil administration, these have become a forum for ordinary Kashmiris to voice their grievances, and have them attended to forthwith, sometimes at the sunwai itself. So, when he visited Handwara tehsil in north Kashmir in April, one complaint was about the local army unit closing a road leading to Rajwar area at night for security reasons. The road services some 200 villages. Hasnain ordered that the barrier be lifted immediately.