Heritage Hospitals Sets Out On Strategic Expansion Across NCR And Key Cities, Led By Dr. Richa Rai

Heritage Hospitals, one of the most trusted names in healthcare, is all set to bring advanced, personalised healthcare services to a wider population by expanding its presence across NCR and other key regions of India. Its Noida facility in Sector 119 is spearheading this growth. This prominent entity in the healthcare sector has redefined expectations for accessible, high-quality care.

Dr. Richa Rai, CEO of Heritage Hospitals, shared the group’s vision for the expansion: “Heritage Hospitals is now preparing for the next phase of growth across NCR and other strategic regions in India. By implementing new medical technologies and strengthening preventive and holistic care programs, we intend to set new benchmarks in patient-focused healthcare.”

She also added, "With this strategy, we are reinforcing our tradition of excellence while making sure that reliable, cutting-edge, and compassionate care extends to more communities."

With world-class infrastructure, a comprehensive preventive care focus combined with strong patient values, Heritage Hospitals continues to set new standards in healthcare provision. By merging innovation with compassion, it is well set to help shape the future of affordable, ethical, and quality healthcare for the country.

“Our journey over the past three decades has been firmly committed to serving communities with compassion and integrity. Having built a strong reputation in Varanasi, Bhadohi, and neighbouring areas, Noida emerged as a natural progression for us,” said Dr. Rai. “It is one of the fastest-growing healthcare hubs, with a dense population and rising demand for personalised, ethical medical care. Despite the presence of major players, we noticed that many patients longed for human connection and trust — values that define Heritage.”

She quipped, “Our vision for Noida is to deliver healthcare of global standards while upholding Heritage’s core values of compassion, care, and ethics. The new multi-specialty hospital combines world-class facilities and cutting-edge technology with the warmth and accessibility of a neighbourhood hospital.”

At Heritage Hospitals, staff spends time listening to every patient's symptoms, medical history, lifestyle, and health aspirations so that treatment is clinically effective but also highly personal. Whether treating chronic disease, performing routine checkups, or teaching preventive wellness programs, every encounter is an embodiment of Heritage's people-first philosophy.

The Noida facility houses modern diagnostic centres and specialised departments, comprising Cardiology, Pulmonology, Urology, Neurosurgery, General Surgery, Emergency, Critical Care and General Medicine. Dr. Rai pointed out that these facilities are revolutionizing the delivery of healthcare in NCR by providing the patients an integrated experience under one roof and setting new standards of quality and accessibility.

Although Noida already has some of the best hospital chains in India, Heritage Hospitals stands out for its unique combination of heritage, empathy, and above all 'affordability'. Following up with its patient-centric endeavours, the hospital has launched a 50% OPD consultation special for first-time patients, further affirming its focus on making cutting-edge care affordable without any compromise on quality.

Emphasizing safety and comfort, the hospital features advanced monitoring systems, cutting-edge treatment technologies, and care protocols designed for precision and ease. “Our approach balances personalised care with the growing healthcare needs of the community,” said Dr. Rai, noting that Heritage Hospitals is also planning preventive health campaigns and CSR initiatives to promote community well-being.

Since establishing its first multi-speciality hospital in Varanasi in 1994, Heritage has grown to become a brand of healthcare renowned for ethical business practices and patient confidence. Another milestone has been the establishment of the Heritage Institute of Medical Sciences in Varanasi in 2012 which has reaffirmed the group's long-term commitment towards education, research and clinical excellence.

From operation theatres to critical care, each department of the hospital has been modelled around the comfort and efficiency of patients. The facility supports patients' easy access to information regarding services through WhatsApp messages and teleconsultations, facilitating continuity of care outside the hospital.

The building itself has been carefully designed with open corridors and soothing interiors that promote a feeling of well-being. Large, naturally lit rooms are planned to comfort patients — less hospital-like and more home-like.

Heritage Hospitals has also launched home care, sample collection, medicine delivery, and elderly pick-up and drop-off services, taking its comfort and accessibility drive right to the doorstep of the patient.