A 1967 batch IAS officer, Nripendra Mishra is the first TRAI chairman with a sound knowledge of the telecom sector and earlier stints as chairman, Telecom Commission, and secretary, Department of Telecommunications (DoT). During the former TRAI chairman Pradip Baijal's tenure, the regulator and the DoT fought on most issues. Mishra is expected to make a difference in this area. He has worked closely with Union telecom minister Dayanidhi Maran as well as private operators on key policy initiatives like broadband. But Mishra has to take crucial and contentious decisions like the final abolition of the Access Deficit Charge (ADC) that will hurt BSNL badly. Excerpts from an interview: