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Bigger Than Software?

India's BPO revenues in 2003: $2.5 bn

Bigger Than Software?
outlookindia.com
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Global Scenario Indian Potential
Nasscom-McKinsey: $250 bn by 2006 $21-24 bn by 2008, with 11 lakh employed
Gartner: $24.3 bn by 2007 $13.8 bn by 2007
BCG: $170 bn by 2005 $25 bn but no time-frame given*
Forrester Research: US market at $146 bn by 2008 $58 bn (40%) to go offshore, lion’s share for India
IDC: $350 bn by 2006 $58 bn (40%) to go offshore, lion’s share for India
The Happening Sectors
  • Insurance: Claim processing, call centres
  • Banking & Finance: Loan processing, call centres
  • Airlines: Revenue accounting, call centres
  • Telecom: Billing, customer relations, call centres
  • Automotive: Engineering & design, accounts
Other sectors with large opportunities:
  • Manufacturing
  • Direct Marketing
  • Transportation
  • Utilities

* Based on 40% going off shore
**based on 40-50% going offshore

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