The global Business Process Outsourcing (BPO) industry has enjoyed sustained growth for over two decades, driven primarily by Fortune 500 corporations. As an original pioneer of the offshore BPO industry, India was a natural choice for call centre outsourcing. With increased demand, call centres in India were early beneficiaries of companies looking to outsource call centre and back-office support for a fraction of onshore costs. India perfectly positioned itself in the early 1990s to meet this demand and continues to be a key player in the offshore call centre outsourcing market.