The surveys were not just trapping sentiment in statistics. A passing disappointment, they were suggesting, has become a settled disillusionment. "These surveys have done a lot of damage to the monarchy," Harold Brooks-Baker of Burke's Peerage, the prime monitor of British royalty, told Outlook. Diana and what people saw as her expulsion from the House of Windsors was at the heart of this turning away. "Unfortunately the majority of people believe that Prince Charles treated his late wife badly," says Brooks-Baker. "They hold him responsible for what happened to their marriage. The contrast with the late Princess of Wales was an obvious one. She was accessible, easy to approach, she was interested a lot in charities. The Prince of Wales does a great deal for charities, and is more accessible than the mother, but does come across as quite formal."