“There was no interference from politicians, the ministry, bureaucrats and carpetbaggers,” smiles a former Air India managing director. “I wish I could breathe in that air of freedom.” The key factor—and the man behind this utopia—was the towering personality of J.R.D. Tata, the “be-all and end-all” of the airline till 1977, when he was unceremoniously sacked. In the running of the airline, he was assisted by a crack team led by S.K. “Bobby” Kooka, Air India’s efficient commercial director, who introduced the Maharaja as a powerful branding tool for the airline and the air hostess saree as a global symbol of innovation and India’s soft (cloth) power. There were others, like ICS officer B.R. Patel, who provided much-needed stability during the 1960s.
But it was Tata who got the message out—the entire board consisted of professionals with only one government nominee. Such was his integrity that in the 1960s, legend had it that a civil aviation minister discussing aircraft acquisition with Tata said, “Tata Saab, aap jo bolenge, hum karenge.” That’s why there was pride in the airline, all the way down to the lowly loaders, who saluted Air India’s aircraft on the tarmac, whatever be the time, early morning or late night. This pride is, alas, a fleeting memory.