It was one of the worst train disasters in recent memory. The head-on collision of the Brahmaputra Mail and the Awadh-Assam Express near Jalpaiguri, north Bengal, which killed over 288 people and injured more than 400, wouldn't have happened if someone was simply doing his job. At the Kishangunj station, no one had cared to manually lock the changeover point where one track crosses over the other. This needed to be done to prevent the Mail from changing tracks until the signal was clear. As a result, the Awadh-Assam Express strayed onto the down line. And even when it passed the next station, Panjipara, 19 km away, nobody, not even those at the level crossings, noticed it was on the wrong track. It finally hurtled towards disaster near Gaisal. "The automatic alarm monitor was off and nobody was there to revert it manually. Only a colossal multi-level failure could be responsible," admits a railway official, sheepishly.