The new measure is unlikely to have an immediate effect due to the city’s coronavirus restrictions, but could worsen US-China ties
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Puri's experience and expertise is spread over 22 years of working with luxury hotels. Not only a critical thinker but also a multitasker, Puri knows how to grab an opportunity by the horns and drive it towards profitability. With a sturdy grip on finance and budgeting, his disciplined nature speaks volumes of his knowledge. Puri, along with his team, shares a vision of commitment towards a warm and personalised guest experience and intermingles with clients, suppliers and competitors tenaciously.
* First job?
Lobby Manager at The Oberoi Towers Mumbai in 1996 (now Trident Nariman Point).
* Favourite corner of the hotel?
The vibrant lobby that offers a view of the Arabian Sea, where I can see guests being welcomed or given a fond farewell. It’s the best office in the world.
* 5 words you think sum up a successful hotel?
As Mr Marriott said, “Look around with fresh eyes.”
* At what age did you become a General Manager?
At 36, for Trident Hilton, Chennai.
* What’s your hotel’s philosophy?
Inspired by the principles of mindfulness, we enable you to focus on 'the whole you'. Be present in mind, nourished in body and revitalised in spirit. We believe in curating memorable, luxury experiences and extending a warm and personalised service. The reason for any organisation’s success is the culture and we’re proud to imbibe the Marriott Culture.
* Which department is your pride?
That’s like asking a parent who’s your favourite child. Moreover, I feel cooperation and coordination are the keys to success, the lesser we departmentalise the better. I’m blessed to have a wonderful team led by a very dynamic and focused EXCOM.
* What inspires you?
One of Mr. Marriott’s ideologies, “Spend quality time in the lobby; observe, listen and learn what can be improved.”
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