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Bet365 Casino Review: 2024 Singapore Online Gambling Honest Review - Games And Bonus Insights

Bet365 Casino Review: A Comprehensive Analysis of Singapore's Top Online Gambling Platform

Bet365 Casino Review

If you are a Singapore online casino gaming fan, you will undoubtedly hear of Bet365. This platform is among the most respected worldwide, with a huge global reputation.

Although Bet365 became a sportsbook, it has become famous for online casino gaming in Singapore and beyond. Bet365 is one of Asia’s more important casinos and sportsbooks!

With that in mind, you should find out our honest feedback and review of Bet365.

We have used the platform for a while now and believe it is one of the best Singapore online casino sites. However, it has some weaknesses that mean we might recommend another big-name casino brand, such as BK8.

Let’s examine Bet365 in more detail to determine whether it is the right casino brand for you.

Is Bet365 Legit Or A Scam?

First, Bet365 is NOT a scam in any way, shape, or form. The company was founded in the United Kingdom in 2000 and has operated for over 20 years as a major sportsbook and casino provider worldwide.

The platform was established by the Coates family, one of the UK's most wealthy and successful gambling operators.

Regarding respectability, Bet365 is one of the most reputable platforms in the world – and their Singapore version is no different.

The platform has become one of the most respected across Asia thanks to its strong reputation on the continent and abroad. Therefore, Bet365 is undoubtedly one of the best places to play.

It has a 20+ year history of operating within the industry and a huge player base across Asia, Singapore, and beyond. Therefore, you should have absolutely no doubt about playing games on Bet365.

Table Overview Of Bet365 Singapore’s 2024 Review





Gibraltar Gambling Commission

Government of Curacao

Established Since



Casino Games

Live casino table games online slots

Live casino online slots table games lottery games fishing


Some of the best gaming providers on the market use Bet365

One of the best sportsbook providers in the region

A high-quality mobile app that is easy to use

Fantastic promotions and user benefits

Customer bonus and loyalty programs are some of the best around

Games come from respected and trusted providers

Sponsors that partner with BK8 provide extra trust and credibility


Payouts can be a little bit delayed over time

Welcome bonuses are limited

Sportsbook odds are not great

Lack of customer support options

It can be confusing regarding deposit and withdrawal methods

Customer Dissatisfaction

Little to none

Little to none

Live Chat



Welcome Bonus

150% Welcome Bonus

288% BK8 Welcome Bonus

Currencies Accepted



Withdrawal Speeds

10 minutes to 2 hours on average

30 minutes on average

Overall Score




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The Pros and Cons of Bet365 Casino

There are many reasons why you should consider using Bet365.

The platform has such high trust and respect that you should not doubt using it. For the most part, though, our opinions of Bet365 tend to revolve around their quality of delivery.

Bet365 provides an exceptional range of games, similar to most Singapore online casino options.

On top of that, the platform has such a long history that new games are always added. User promotions are very good, too, making Bet365 a great online casino in Singapore that can be used for the long term. Some of the things that we love most about Bet365 include:

  • A great selection of games in the live casino, slot game, and lottery industry

  • Exceptional promotions, including a 150% welcome bonus and regular promotions

  • Partnerships with big-name companies mean the games on offer are excellent

  • Friendly and easy-to-use customer support methods that make it easy to get assistance

  • Mobile app and website are both extremely accessible on all kinds of devices, mobile or desktop

  • Regularly adds new content to the games collection to help give users even more choice

  • A varied range of payment methods, including PayPal, Google Pay, and Apple Pay

  • Accepts a lot of cryptocurrencies now, too, which never used to be the case

  • Rapid withdrawal speeds that can see money withdrawn in around 10 minutes to 2 hours

However, while there are many things that we love about Bet365 and would recommend it for those reasons, there are also some things about the platform that we take issue with. Some of the problems that we would recommend you think about when deciding whether or not Bet365 is for you include:

  • Bet365 is technically not legal to play in Singapore; you will need to use a VPN to gain access

  • Payment methods can be less varied and accessible when playing from Singapore

  • Customer support can take some time to get a response to you

  • The variety of online casino and live casino games is not as diverse as found in Asian-facing casinos

  • Wagering requirements on many of the promotions they run can be pretty convoluted

  • A lack of promotions on the mobile app, which is a rarity for most online casino platforms

We recommend that anyone who is thinking of making Bet365 their primary Singapore online casino consider the above.

For one, you must remember that to play on Bet365 in Singapore, you must use a VPN; the platform does not permit Singaporean players to sign up locally.

However, the benefits of playing on Bet365 outweigh the cons, though arguably not as much as those of other platforms like BK8.

Want to know more about why we recommend Bet365 as an online casino in Singapore? Then, read on to find a detailed overview of what we like about Bet365 based on the main categories that matter.

Detailed Overview of Bet365 by Category

There are many reasons to consider trying Bet365 as your go-to online casino in Singapore. If you are happy to use a VPN to access your online casino, Bet365 is a great quality choice. However, as we will point out below, it is not perfect.

There are many things to like about Bet365, though, which we want to focus on. However, we also raise some issues about Bet365 in comparison with some of the other top-class Singapore online casinos.

1. User Interface and Experience 7.5/10

The first thing to note about Bet365 is that you cannot legally play it in Singapore. It is an online casino that requires you to sign up and play it using a VPN. For some, that might be a dealbreaker, and it does hurt the user experience as it is simply another step you need to follow to play your games.

That does not detract from the fact that, on desktop and mobile, Bet365 is very easy to use indeed. It is a platform with a distinctive style, using a bright mint green colour and yellow and white as its primary colour scheme. This looks great on both desktop and mobile, with a slick and minimalist approach to design. Advertisements and the like will appear, but the site's quality is great.

Another big benefit is the loading speeds between pages on the website and app. This is one of the many reasons we like Bet365; if you could sign up without a VPN, it would score higher.

Unlike BK8, which is accessible for Singaporean players as it is based in Asia, Bet365 needs you to be creative in how you get logged in to play. In general, though, the quality of the layout and the performance that the website and app provide create a very positive user experience.

There is a reason Bet365 is so well-liked, but compared to BK8, it might be fair to say that BK8's striking blue/orange livery stands out a bit more. And you don’t need to use a VPN to play—that is a bonus.

2. Customer Service and Support 7.5/10

Bet365's customer support is very good, but they can be quite slow to respond—yes, even on live chat. If you run into a problem with your account when using Bet365, they should be able to fix it. You might be quite disappointed if you are looking for a quick resolution.

The lack of local Singaporean support also lets down the quality of customer support. This means that you might find it hard to resolve some problems and risk losing your account because you are not supposed to be playing on Bet365 from Singapore.

Generally, though, live chat and email support are friendly and easy to use. Support quality is high, but quantity needs to be improved due to the slow response times.

Compared to BK8, though, where support is local, quick to respond, and available for live chat, it would be hard to say that Bet365 has the best support of the two platforms. In general, BK8 has beaten Bet365 in customer support.

3. Licence and Security 9/10

A licence from the Gibraltar Gambling Commission covers Bet365. This is one of the most sought-after licences in the online casino gaming scene, though it is less regularly used in Singapore due to the European-facing nature of Gibraltar as a nation. However, the licensing of Bet365 is beyond reproach. The company has been around for 20 years, ensuring you have no reason to doubt its quality.

Another factor to add is that Bet365 is very conscious of user safety. The platform uses high-end encryption to secure payment and personal data. Regarding information security, they do not take risks with your data and ensure everything is properly secured behind a top-class security network.

BK8 is the same, with an outstanding level of security provided. BK8 is licensed by the Government of Curacao, a high-level attribution that should give you extra confidence in their credibility. BK8 has been around for years, like Bet365, and would not have survived so long if the product was not up to standard. With that in mind, there is no reason to doubt either Bet365 or BK8 regarding security.

4. Bet365 Bonus and Promotion 6/10

Bet365 offers some great bonus and promotion programs that are worth noting. We never lose sight of the importance of high-quality promotions, and Bet365 does not disappoint. They offer a 150% welcome bonus to new players, which is a nice bonus. However, the bad news is that, as a player in Singapore, you cannot play on Bet365 and use the promotions.

They are designed for a Western audience, meaning that Singaporean players cannot make the most of that wonderful opportunity. For that reason alone, we would say that Bet365 is far behind the likes of BK8.

BK8 offers a higher welcome bonus of 288%, lower wagering requirements, and, crucially, allows players in Singapore to benefit from its bonus program. This can provide you with a great welcome bonus of just SGD50, which is one of the best in the business.

If you are looking for long-term value for money, Bet365 is not the right option due to a lack of access for Singapore players. If you are playing elsewhere in the world, though, Bet365 offers a great and welcome bonus program. For Singaporean players, though, BK8 wins hands down.

5. Casino Gaming Options 8/10

The variety of games at any casino in Singapore is very important, and Bet365 is no different. The platform, though mostly known for its sportsbook and sports betting, has a solid online casino offering. They have some great games to pick from and have built a strong connection with some big-name providers on the market, such as NetEnt, Play’n Go, and Playtech.

Most of the games available on Bet365 are that you have likely seen elsewhere. There is not much on offer here regarding variety or exclusive games.

Instead, Bet365 focuses mainly on offering a good selection of reputable providers with a history of making good games.

However, when compared to BK8, we would be honest and say that BK8 has them beaten hands down. Not only does Bet365 not offer extra Asian-facing games like fishing, but it does not have many exclusives.

BK8, by contrast, has a great range of exclusive games, all of which offer an easy way to play games you might not find elsewhere. They have good partnerships with companies like Next Spin and bespoke live games provided by Evolution Gaming. So, there is much to like about both platforms—but, in our view, Bet365 loses out to BK8 due to the lack of exclusive gaming options.

6. Payment Options and Speed of Payouts 7/10

Everyone wants to be able to transfer money into and out of their online casino account without any hassle. Well, Bet365 makes that easy. They provide easy ways to access your money, and withdrawals tend to take 10 minutes to 2 hours.

However, Bet365 players from Singapore might need to convert their currency first, or they could be banned. This obviously means that your money is not going to go as far as it did in the past. Conversions mean you get less bang for your buck than off-platforms that accept SGD. You can make payments using methods like bank transfer, credit/debit cards, and eWallets.

BK8, by contrast, is happy to take SGD as a means of payment as it is based in Asia. Therefore, you should have no problem making a payment with BK8. Whether you use methods like bank transfer, eWallets, or even cryptocurrency, getting money in and out with BK8 is easy.

In terms of ease of access for Singapore online casino gamers, Bet365 loses out to BK8. By no means are the payment methods at Bet365 bad—they are varied and suitable for most players.


When evaluating Bet365, it would be fair to say this is a fun but flawed casino brand. There is a lot to like and potential within Bet365. It is not perfect, though, mainly because you cannot access it (legitimately) in Singapore.

In terms of international acclaim and respect, though, there is a reason why Bet365 has been going for 20+ years – it has a reputation that matches its output quality.

We highly recommend that if you are happy to use a VPN, you give Bet365 a shot as soon as possible. It might not be perfect or easily accessible, but the quality is there in abundance when you finally get logged in.

If you are happy to use a VPN, there is no reason not to give Bet365 a chance. Once you are logged in and playing, Bet365 is a great alternative to many of the Singapore online casinos.

Bet365 vs. BK8 - Which Online Casino is Better?

Bet365 vs. BK8

In our view, Bet365 loses out to BK8 marginally.

The lack of access in Singapore is a significant killer for many of Bet365's benefits. However, it makes up for that by being a high-standard gaming platform with a great sportsbook overall. If you are happy to make an account and use a VPN, then you should have no problem extracting maximum enjoyment from your time with Bet365.

If you are looking for an Asian-facing casino platform that you can access without a VPN, though, BK8 is perfect.

It is a great platform to use, and it should be one of your most trusted Singapore online casinos. The quality of their work is beyond reproach, and the ease of access compared to Bet365 should be considered a major deciding factor.

Both platforms are very good, but we would have to say that Bet365 is simply easier to use, quicker to access, and offers a greater variety than Bet365. If you had to choose one, choose BK8.


Is Bet365 legal in Singapore?

No, Bet365 is not currently accessible in Singapore. If you wish to play on this casino platform, you must use a VPN to get access. This adds another layer of complexity to your decision about whether or not to use Bet365.

Can Bet365 be accessed on mobile devices?

Yes, Bet365 has a mobile app that you can use. However, due to the lack of access in Singapore, you might need to use a VPN to download the app and then log in. You could lose access to your account if you forget to use the VPN.

What top promotional deals does Bet365 provide?

Bet365 offers many regular promotions based on big sporting events and holidays on the calendar. Some of these include cashback options, free spins, and welcome bonus deals for new sign-ups. However, none of the Bet365 promotions available when writing are suitable for someone in Singapore; Bet365 is not supported here, so its promotions are inaccessible.

What does the Welcome Bonus at Bet365 entail?

The 150% Welcome Bonus provided by Bet365 (sometimes 300% in certain parts of the world) is a great bonus. However, it comes with high wagering requirements and is not accessible to any players in Singapore.

Which gaming providers are partnered with Bet365's online casino?

Bet365 works with big-name providers, including NetEnt, Pragmatic Play, and Play’n Go. They have great partnerships with some of the leading names in the online casino gaming industry.

What are the methods to reach Bet365's customer service?

You can contact Bet365’s customer service department via email, phone, and live chat. Live chat and email work best for Singapore players, but remember that, technically, you are not supposed to be here. This could cause problems if you seek support for an issue that needs your address or location.

How can I redeem bonuses for online casino games at Bet365?

If you are based in Singapore, you cannot use any of Bet365's bonuses and promotions. If you are based outside of Singapore and in a country where Bet365 is active, though, you need to follow the instructions on the website or mobile app.

Disclaimer: The above is a contributor post, the views expressed are those of the contributor and do not represent the stand and views of Outlook Editorial.