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It took him a year to commence the phased restoration of the property and bring the hotel operations in line. Shaping the legacy and modifying the goals as he went, Shobhan pioneered changes in F&B and social events, which have added to the guest experience. Running a well-oiled machine takes logic and Shobhan knows to lead and motivate his team. His work in the hospitality industry has been diverse, creating a distinguished hold over the versatile sector. Be it handling negotiations, calculating and managing revenue, crisis management or the numerous other operation services, this General Manager has it all figured.
A favourite corner of the hotel?
The community table in the lobby.
5 words you think sum up a successful hotel?
Care, passion, perfection, people and communication.
What’s your hotel’s philosophy?
We care for people so that they can be their very best.
Any crazy demands?
Not crazy, but once, our guest wanted honey for breakfast. The problem was that we couldn’t understand each other’s language. He made a buzzing sound and tried to tell us using gestures. Fortunately, we understood the buzzing and all was well.
Which department is your pride?
That’s difficult, I am going with all.
At what age did you become a general manager?
At 39, for Hyatt Regency, Lucknow.
Who inspires you?
My son. I love the way he sees the world and how he reinvents things. As the GM, I believe we have to keep reinventing ourselves and our processes constantly.
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