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The Maharajah Now Offers A Full Refund On Cancelled Tickets

The Maharajah Now Offers A Full Refund On Cancelled Tickets
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Need to cancel an Air India ticket? Now you can

OT Staff
May 01 , 2019
01 Min Read

If you are a frequent air traveller, tired of paying inordinate cancellation charges for the slightest change of plans, we have a breather for you. Air India has announced its new policy of full refund of any cancellations within 24 hours of booking, effective today. According to an announcement by Air India, the airlines will provide all domestic passengers tickets with the free look-in option for change and cancellation. The passenger will have the option of cancelling or amending the ticket without any additional charges, given that the flight is scheduled at least seven days after the booking date.

These commendable changes in flight ticket booking have been introduced weeks after the Ministry of Civil Aviation issued a 'passenger rights charter' in February this year. The charter, in fact, prescribes many more rules and regulations, keeping the passengers’ interest as its top priority. For starters, the charter states that airlines should either offer alternate flights or full refund when there is a flight delay of over six hours. 

In case of cancellation of a flight by the airline within less than a day’s notice, the airline has to either offer an alternate flight or refund full money as per the traveller’s preference. There have never been any provisions for any monetary compensations for missing connecting flights because of a delayed flight, yet the charter has even taken care of this long-ignored concern.

With Air India taking the first step, more airlines are expected to soon include these provisions for customer care in their policies. To learn more about the various other regulations prescribed by the charter, you can visit the official link here.

 


1

My trip from Pune to London on 22nd March 20, against the ticket booking no#0982132700340, was canceled by me due to the COVID19 situation The call center told me a refund will be credited in 10 days with a partial refund amount 54k refund for the Trip from Pune to London Have submitted the refund claim on 6th March 20, I had followed up on multiple occasion but my refund is still pending Now its more than 6 months This was before COVID Situation and I am still eagerly awaiting my refund consumer complaint at mycomplaintonlinecom portal
Mycomplaint Online September 24 , 2020

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