The ‘Tajness’ Revamped

The ‘Tajness’ Revamped
The Taj Lake Palace on Lake Pichola, Udaipur, Photo Credit: Shutterstock

The Taj Hotels are bringing Indian hospitality back with an added vigour for safety and physical distancing

Labanya Maitra
June 11 , 2020
01 Min Read

The Taj Group of Hotels and the Indian Hotels Company Limited (IHCL) are all set to throw their doors wide open for guests once again, but this time, with some added procedures and precautions. With a legacy spanning over 110 years and a portfolio of over 200 hotels across 12 countries, IHCL is one of the largest names in the hospitality industry worldwide.

The hotels are re-imagining the culture of what they call “Tajness,” in an effort to prevent the spread of COVID-19, and provide a safe and luxurious environment for their patrons. With the motto “A commitment re-strengthened,” IHCL is bringing Indian hospitality to the forefront with safety, hygiene and social distancing.


The hotel group has adopted and enhanced their services in accordance with the norms of the World Health Organisation (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India. They have partnered with organisations specialising in safety and hygiene, and sourced high-grade protective equipment and disinfectants for use at its hotels.

Check-ins, check-outs and dining experiences have been enhanced and personalised with digital payments, non-invasive thermal screening, and an all-encompassing use of technology to replace physical touch.

Dining experiences have been enhanced and personalized with digital payments, and non-invasive thermal screening

The flow of movement in the common areas like lobbies, elevators, restaurants, and banquets has been altered to practice social distancing. In the rooms itself, all surfaces, fittings, furniture, stationery, equipment, cutlery, crockery, linen and laundry are disinfected regularly after every use. This goes for the vehicles as well. The suites and rooms are rested after guests check out, and before new guests check in. The guests and associates are also requested to submit health declarations before entering the hotels.

The staff are provided with sanitisation stations and protective equipment. They also have access to regular health checks, counselling support, and a general environment of physical and mental well-being.

The group is also providing meals and accommodation to frontline workers at select hotels under the #MealsToSmiles initiative, along with serving meals to the migrant workers and daily wage-workers in Mumbai under the aegis of the Taj Public Service and Welfare Trust.

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