Amid travel bans and advisories, Indian travellers are in a bit of a flurry. Queries on cancellation and rebookings have flooded the airlines’ helpdesks and social media. If you are one such traveller, then here is what you need to know about what airlines are doing about the novel coronavirus and their policies.
For Indians with a ticket between 23 March to 20 April 2020, no-show charges will be waived off by Air India and the full value of the ticket will be protected. Passengers can then postpone their travel without any ‘date change’ charges up till 30 September 2020.
Before this, Air India had also issued a “One Free Change” policy that allowed customers to postpone any one international or domestic bookings. This offer is valid on all existing bookings till 30 April 2020 and the tickets must be reissued before 31 May 2020.
For all cancelled tickets or flights before 30 April 2020, IndiGo is offering its customers full credit that can be used before 30 September 2020. The airlines will not charge its customers ‘change fees’ for any bookings made between 12 March to 31 March 2020.
After suspending all flights till 14 April 2020, Spice Jet is working on cancelling all bookings and sending full credit to all its customers. This credit can then be used for fresh bookings till 28 February 2021 for the same passenger. No cancellation fee will be charged and this offer will be available from 1 April 2020.
For people who booked their tickets on or before 31 March 2020 or who were due to travel before 30 April 2020, their PNRs have been extended will remain valid till 31 December 2020. Customers can pick an alternate date to travel before 31 December ‘20 without being charged a ‘change fee’. However, the differential fare will be applicable.
The airline has cancelled all tickets and retained its value for all passengers. Tickets can be rescheduled without any fees up to one year from the original date of journey. For new bookings with travel dates between 15 April to 30 September 2020, rescheduling charges are waived off.