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Raiffeisen bank to use FICO for Enhancing Digital Experience

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Raiffeisen bank to use FICO for Enhancing Digital Experience
Aditi Jain - 31 May 2018

To take a lead in the competitive industry, Raiffeisen Bank of Romania is upgrading itself to come up with a big change for the process handling. The bank will use FICO Origination Manager to process all new retail banking accounts across all digital and branch channels.

“We see FICO Origination Manager as the best option, both from a technology perspective and because the ability of FICO’s team to understand and meet the bank’s requirements. With this IT solution, and the knowledge transfer from their advisors, we will progress our digital transformation with a focus on a great user customer experience,” said Bogdan Pipernea, executive IT director at Raiffeisen Romania.

Pipernea added that the Raiffeisen has worked with FICO for years on a variety of projects and they view them as a long-term partner.

Raiffeisen Bank will use new customer onboarding technology from analytic software firm FICO to increase its digital lending capabilities in Romania. FICO announced today that Raiffeisen — part of Raiffeisen Bank International has purchased FICO® Origination Manager to further automate processing new accounts across all retail banking products.

FICO solutions provide end-to-end customer lifecycle decision management, driven by advanced analytics based on a single view of the customer. The firm is spread in more than 100 countries and works to protect payment cards fraud, credit for people and ensures airplanes and rental cars are in the right place and at right time.

According to Steve Hadaway, FICO general manager for Europe, the Middle East and Africa, “We realize the incredible advantages to be had from bringing greater consistency and control to all banking channels. Our solutions will support their approach to holistic customer management.”

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