It deals with queries related to any of their health policies ranging from policy covers to the claims process
SBI General on Monday said it is reaching out to its customers related to their health policies and claims process amidst the pandemic and has launced a round the clock number to assist them.
lt is helping customers with queries related to any of their health policies ranging from policy covers to the claims process with this health line, it said in a release.
This assumes significance against the backdrop of the rising coronavirus cases in the country as the infected people are scrambling to get admitted to hospitals amidst huge pressure on the healthcare infrastructure.
SBI General also announced the launch of its '24X7 Healthline', a helpline for its health insurance customers. 'Healthline' has dedicated a toll-free number and a mobile number that will be attended by the customer service team 24x7 to address the queries of SBIG customers related to health policies, the insurer said.
"Considering the situation about the pandemic, we felt our customers would need servicing and support for their health insurance. Hence, through this 'Healthline' we intend to strengthen our commitment to our customers by being there to answer all their health policy related queries at any hour," said P C Kandpal, MD and CEO, SBI General Insurance.