MHA to Set Up National Emergency Response System

New Delhi
MHA to Set Up National Emergency Response System

The Union Home Ministry has decided to launch a nation-wide unique and single emergency response number which can be used in case of any emergency, especially by women in distress.

The Ministry today said it has invited proposals from reputed and experienced companies to participate in the competitive bidding process for implementation and maintenance of the "Nationwide Emergency Response System" for five years across all states.

The plan was mooted by the Ministry in the aftermath of the December 16, 2012 gang rape of a young woman in the national capital where it was felt that various emergency call numbers like Police (100), Fire (102) and Ambulance (103) could be integrated into one to not only act as "receivers" of emergency calls but also as "responders" in a very quick time.

The ministry has also explained the reason for initiation of this ambitious project which will integrate all smart communication facilities like calls, SMSes and online chat platforms into one.

"After the incident of December 16, 2012 in Delhi, a committee headed by Justice (retd.) J S Verma, former Chief Justice of Supreme Court, with Justice (retired) Leila Seth and Gopal Subramanian as members, was set up on December 23, 2012 to give recommendations on amending laws to provide for speedy justice and enhanced punishment for criminals in sexual assault cases of extreme nature.

"The committee had recommended the setting up of a public emergency response system which will have the ability to dispatch an Emergency Response (ER) unit to respond and close the ER call," it said.

Responding to this recommendation, the Home Ministry said it "received the project approval for Computer Aided Dispatch System for emergency response".

"With the current challenges being faced by major police forces in the country for an immediate emergency response system specifically inclined towards women issues, the project is conceived to bridge the gap," it said.

The new system, a Qualitative Requirement (QR) document floated by the Home Ministry in this regard, said the aim is to provide "single emergency response number across the country for women safety".

The new system plans to integrate existing emergency numbers like 100, 108 and 181 and other distress response links with it.

It also envisages integration with non-emergency numbers for counselling, answering to complaints and taking feedback among others.

"Providing 24x7 efficient and effective response system which can receive input from various voice and data services such as call, SMS, email, Internet to attend to women in distress, identification of location of person in distress, timely dispatch of field resources (police) to the location, to locate and dispatch nearest GPS enabled vehicles, to acquire ability to analyse trends and station GPS-fitted four and two wheelers at strategic locations could be done through the system.

"Integration with government applications such as App store, Himmat, mysecurity.Gov.In and also an open platform to register and interface any mobile application made by individuals, companies, NGO, students etc are some of the salient features of this new service."

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