When Delhi Metro Rail Corporation managing director Mangu Singh was growing up in Najibabad, Uttar Pradesh, he walked ten kilometres to school and back daily. Now, he runs a high-tech mass-transit system in Delhi which every city wants and some, like Kochi, Agra and Jaipur, are getting or already have. In an interview with Pragya Singh, he talks about self-appraisal and the nitty-gritty of managing an engineering-led enterprise. Excerpts:
Why would engineers want to work for a concern like DMRC?
Because we’re in the national capital, we’re running one of the most modern operations and we serve 28 lakh daily commuters. Just this last gives me tremendous satisfaction. The mantra we follow also has appeal. We believe in punctuality, integrity, competence and good health. All of us get copies of the Bhagwad Gita, we do yoga and meditation. But the core of our belief is passenger service.
The metro is seen as a technological marvel that offers dignified travel. What else has it...