IPI Awards Speech
What The Reader Wants
If journalism is a consumption item like butter chicken, then why not give the customer the flavour and taste he wants? At least that is what advertising managers and self-styled media pundits would have us believe...
This is the full text of Outlook Editor in chief's speech on receiving the IPI Award 2007 which the magazine won for its Navy War Room leak and Scorpene stories

***

It is an honour and a privilege for me accept this coveted award on behalf of the Outlook Group. I would like to especially congratulate Saikat Datta, the correspondent and Ajith Pillai, his editor. Saikat pursued this story for over six months, putting it together for all of us was like a roller coaster drive.

Ladies and gentlemen, in India 2007 numerous challenges face the media. There is the reluctance of the media, especially the electronic media, to regulate itself. And simultaneously we see daily the eagerness of our political masters to impose a code on the profession which will effectively castrate it.

Then there is the strange but seemingly irresistible animal called sting journalism, which when it is good is very good, but when it is bad, shames us all.

Then there is the media's myopia regarding how its credibility is being eroded. To the extent that journalism today is often confused with being part of the entertainment industry.

Then there is the challenge of the markets. What is the media for? Is it only for making money? Once you treat the media as if it is no different from running an ice-cream parlour, journalism loses out to commerce.

Then there is the accusation, hurled by politicians, that the media creates cynicism about politicians. Thanks to the media, our politicians maintain, the public views its leaders and the very process of governing, with suspicion and mistrust. Our netas say a pervasive climate of cynicism leads to the sense that a whole range of problems are beyond the control of mere politicians, beyond solutions altogether. This in turn breeds frustration, hopelessness and lack of faith in government. I don't accept this highly exaggerated accusation, but I concede it is on the table. And the media needs to counter it, probably with the response that politicians by their conduct create the cynicism, we journalists merely spread it around.

And last but not least, what checks and balances should the media impose on itself in India 2007, where the intense competition, both in print and TV, is threatening professional ethics? As journalists we need to remember that a newspaper's credibility is like the virginity of a woman. You can lose it only once.

I now come to my main concern. There is one more critical challenge, one that is rarely discussed in journalism seminars or among serious editors. But I notice advertising managers and self-styled media pundits pontificate on it endlessly -- and they have by now signed and sealed the argument. They have given us a new mantra. When these guys speak in the excellent and proliferating media and advertising journals, they assume the pose of Moses. Their words are written on tablets of stone. And what is their subject? It is the nature of editorial content in television and print. They have come to the considered conclusion that the highest responsibility of the media is to give the reader or the viewer what he or she wants. Any other kind of journalism is irrelevant, indeed an insult to the public!

I believe this is a crucial issue for the media. Alas, the wrong guys are discussing it, the wrong guys are giving us the solutions.

I say this with much humility, but brand managers, with honourable exceptions, are congenitally incapable of understanding the nature and purpose of journalism. They simply cannot understand it by virtue of their background: which is sales in order to maximise profits. They can never understand that content is more, much more, than what readers want. It also has a social dimension. Thus, content is a mix of what the reader wants and what he does not want. The trick is to marry the two and make money.

Accompanying the mantra, is much loose talk that the old journalism is dead and a new journalism has been born. This new journalism is entirely based on reader or viewer demands. So, we are told the reader is king and it is the job of a responsible media organisation to provide cent per cent satisfaction.

This proposition is now so widely accepted that to argue against it is like whistling in the dark. Those who believe otherwise are seen as cranks, out of touch with the contemporary market -- in other words the reader. If journalism is a consumption item like butter chicken, then why not give the customer the flavour and taste he wants. That, after all, is the first rule of free market capitalism.

Ladies and gentlemen, in my nearly 30 years as editor, I have heard a lot of nonsense talked about journalism and its role in India, but this piece of nonsense is outrageously and self-evidently absurd and dangerous. To demolish it is urgent. To let it become the benchmark of our profession is to put in peril everything we have worked for in 60 years.

I ask you this: If some readers or viewers wish to see or read about paedophilia, should we oblige? If some readers or viewers wish to see or read about wife-beatings, should we oblige? I could go on. The whole idea is preposterous and I dare say most editors would end up in jail if they followed the mantra.

I will just provide three examples of the confusion in readers minds regarding their expectations from the media.

One. Research shows unambiguously that most readers desire to read more international news. Yet, the international pages of a paper are the least read. International news may be good for the soul but it does nothing for circulation.

Two. Readers insist that the price of their morning paper does not matter. It is such a vital part of their life that they would happily pay the extra rupee for it. Yet, as Mr Rupert Murdoch and Mr Samir Jain have demonstrated, print publications are extremely price sensitive. You can bleed the opposition by cover price cuts. The phrase "invitation price" terrifies rival publishers.

Three. Readers will tell you that they want a single-section, compact morning paper. They don't want sections and supplements dropping out. Yet the opposite is true. Papers with multi-sections prosper, others suffer.

I think I have made my point. We must lead readers, not be led by them. Really great journalism must do more than merely give people what they want. There has to be room for the unexpected, for stories the public has no idea it wants until it sees them.

The reader is a paradox. He frequently complains about negative news being constantly reported. But for all his clamouring for positive news, surveys show that people are more interested in negative news, sensational news, news about crime, violence and corruption. The reader, ladies and gentlemen, is not king; actually he is a nice hypocrite.

Editors in India are an endangered species, but only a good and professional editorial team can decide what is news and what is humbug. That is the sum of what I have learnt in 30 years. Thank you.
 
Daily Mail
COLLAPSE COMMENTS :
HAVE YOUR SAY
Feb 04, 2008 12:00 AM
24
When I was Eight, Mr. Ghulam Y. Faruki, it was my regular chore to go to the local corner bookstore and pick up a copy each of Blitz, Current, the Times of India for my late father and The Radical Humanist for a neighbour.

It is a moot point who was better Karaka or Karanjia. In any case, I loved the "Arrey Bhai" piece, which was in Current, I think.

May all Souls Rest in Peace and us the living "Live in Peace". Amen. Ameen. Thatasthu.
Joseph
Karachi, Pakistan
Feb 04, 2008 12:00 AM
23
R.I.P.

Russi Karanjia's BLITZ affected and informed a generation of thinking Indians. Rest in peace!
Ghulam Y Faruki
New York, United States
Dec 24, 2007 12:00 AM
22
Dear Mr. Mehta,
Congratulations for winning the prestigious International Press Institute award 2007. In your speech you said, ‘Readers are king’ but alas, at the concluding part of your speech very diplomatically you put the readers into a very ugly side. You concluded that they are a paradox and are hypocrite. Mr. Mehta it’s a sad commentary from a reputed editor of 30years. You simply rejected and thrown away the great confidence your esteemed readers put on you all these years. With a few words you scattered their confidence in the wind. In fact these days the media men are behaving like hypocrites. In many cases they are now just behaving like the mouth pieces to our so called netas, apart from few occasions like some of the scoop your team brought out to the public.

Mr. Mehta let me remind the words of a famous English writer Warren W. Wiersbe, he wrote, “Readers are the Leaders”. Dear Dog Editor, please note that they are not the so called netas but the Readers, of course they are not the Kings, but they are the real King Makers. And these readers always want the real facts. To reveal that fact to the public is the duty of a real journalist. A senior personality like Mr. Mehta need not be reminded of this. Still I think you need a reminder now, Mr. M Please mind this.
philip verghese ariel
Secunderabad, India
Dec 21, 2007 12:00 AM
21
Dear Mr Mehta

Congratulations on winning the IP award 2007

Whilst i strongly disagree with many of your articles for they carry their own agenda of Hindu Baiting and Anti-US stories, but i respect your stand of allowing space to those who disagree with you. This one single trait has brought a lot of credibility to your magazine. The instance of allowing Balbir Punj and Tarun Vijay to articulate thier thoughts is one instance. And last but not the least the act of openly writing your mind- who would write falling in a ditch when going thru a low phase in life- Mr Mehta, is reflective of an honest mind.
Navien K Batta
muscat, Oman
Dec 21, 2007 12:00 AM
20
Media is a business, Period! The public is its customer, and the news its product. Packaging and selecting the news is what differentiate one publication from the other. The public buys that it considers provide the best emotional and informational values to them.

Good and successful businesses not only produce and market products that the customer wants, but also develop new products, and make customer want to buy. The customer, though, is the lifeline.

If Mr. Mehta was carried away on his getting the prestigious award for excellence, good for him, we all take airs one time or the other.

To be fair to Mr. Mehta, there are journalists who do act as watchdogs. That some of them are real and others just pretenders is no surprise. There is room for all.
sohan
rockville, United States
Dec 21, 2007 12:00 AM
19
Raj from Leipzig writes:

>>Augustus, are you the same guy with the id 'oldmac' from wondervilie, few months ago?

What makes you ask such a question?
Augustus aaa
Pune, India
Dec 21, 2007 12:00 AM
18
Augustus, are you the same guy with the id 'oldmac' from wondervilie, few months ago?
Raj
Leipzig, Germany
Dec 21, 2007 12:00 AM
17
Congrats Vinod. This is a victory for secularism (aka pseudo secularism). Now you now why you have some many of readers of outlook despise you. Carry on Regardless !!
sivakumar
chennai, india
Dec 21, 2007 12:00 AM
16
*I'd make them attend night/weekend classes to learn basic composition skills.
Augustus aaa
Pune, India
Dec 21, 2007 12:00 AM
15
Sasi KC writes:

>>1.They want YOU to take care of your EDITorial job properly.
>>2. They want YOU to EDIT those junk articles properly.
>>3. They want YOU to TRAIN your AUTHORS of more senility and less virginity.

I'd make them the attend night/weekend classes to learn basic composition skills.

>>4. They want YOU to write and edit some articles which is not about you and your past achievement.

Some of that is understandable.

>>5. They want YOU to know what's your content all about.

I concur. All that and more will happen when Mahesh Peri hires little old me as his managing editor ;)

>>Chow

Hate to correct you publicly, but it is Ciao - Italian for hello, bye etc. Chow means food.
Augustus aaa
Pune, India
Dec 21, 2007 12:00 AM
14


WHAT THE READER WANTS?

1.They want YOU to take care of your EDITorial job properly.

2. They want YOU to EDIT those junk articles properly.

3. They want YOU to TRAIN your AUTHORS of more senility and less virginity.

4. They want YOU to write and edit some articles which is not about you and your past achievement.

5. They want YOU to know what's your content all about.

Chow
Sasi KC
Reston, United States
Dec 21, 2007 12:00 AM
13
Ms. Sarkar writes:

>>Well, can you please explain to me what exactly is the meaning of journalism?

Go out, look, find and tell compelling (true) stories of other people that make contact with an audience.

>>I stepped into this field with the whole and soul desire to do something which is discreet, intense and completely from the core of my heart.

A real journalist wouldn't use phrases like "whole and soul." Then ask yourself why journalism is the only profession that fills your requirements.

>>I felt responsible towards what I was about to do.....put in my best into the profession that I love.

You are too self-focused to be good journalist. "core of my heart," "profession that I love" needing a "discreet" and "intense" experience. Journalism is forgetting about yourself and telling compelling stories of other people to an audience.

>>But while interning with a very reputed news channel in Mumbai,I was taught to go for stories which SOLD, stories which would sell their channel to their target audience. After all I was not here to do social service you see.

Good stories told in a compelling way ALWAYS have an audience. Even the most crassly commercial media outlets want audience.

>>Tell me,what should an aspiring journalist like me do?

Think more clearly why you want to be a journalist without false dilemmas like good journalism and commercial success are invariably antagonistic.

>>Options:Join an NGO,Head for some other profession,Go for only those stuff which can help us CREATE STORIES so that they sell well and help the channel earn huge TRPs......

Neither choice will help if are pathologically focused on yourself.

>>Please I need an answer this time.....its an earnest request from a budding journalist who's interest in her profession is dying day by day.

Learn to think clearly and to write well.
Augustus aaa
Pune, India
Dec 21, 2007 12:00 AM
12
Dear Mr. Mehta,

Well, can you please explain to me what exactly is the meaning of journalism?
I stepped into this field with the whole and soul desire to do something which is discreet,intense and completely from the core of my heart.I felt responsible towards what I was about to do.....put in my best into the profession that I love.But while interning with a very reputed news channel in Mumbai,I was taught to go for stories which SOLD,stories which would sell their channel to their target audience.After all I was not here to do social service you see.
Tell me,what should an aspiring journalist like me do? Options:Join an NGO,Head for some other profession,Go for only those stuff which can help us CREATE STORIES so that they sell well and help the channel earn huge TRPs......
Please I need an answer this time.....its an earnest request from a budding journalist who's interest in her profession is dying day by day.
anindita sarkar
pune, India
Dec 20, 2007 12:00 AM
11
Pradeep >> You r giving examples of Rupert Murdoch..can you run this magazine in US or russia....Can India TV or AAj Tak make profits in US or any western countries...
Mehta Ji you speech is based on ridiculed facts.

well, if any media house wants to make profits in US or any western country then these guys have to lick the Jewish assess and anglo-american lobbyists... so it's all abt compromises...

Gunnybag >> What kind of survey is this?????????

If you exercise your brains for a while you'll get the answer... if you ask a common reader whether it is good for the society that there should be more coverage of positive news items (Kalam's style) and that they should be reported in the front pages instead of the negative ones, then most of them will say "Yes" at that moment or for the survey... but the very same people will go back to the usual human psyche when they open the paper the next day... answering a survey with high morals is one thing and maintaining them in day to day life is another... this is called hypocracy, and as readers you and me are also part of it... if you don't accept this then, well, you know who you are...
Raj
Leipzig, Germany
Dec 20, 2007 12:00 AM
10
Vinod Mehta,
I remember I had subscribed to Outlook but was disturbed at your tone & tenor against Hindus and unsubscribed it. You talk crap, but I do read what you say as it is important to know how our enemies think, like Ahmadjinad for US.
tracer
Delhi, India
Dec 20, 2007 12:00 AM
9
What sort of award is this? Sponsored by Congress or by Left? Now a days people hardly read your piece. You are forced sell your issues for free along with Credit Card Bills!!! Shame on you.
Ram
Kerela, India
Dec 20, 2007 12:00 AM
8
And finally, who is Mehta to complain about reader's buying habits? It is my money dude. I can spend it any way I like it. Just because you put out a product does not mean I HAVE to buy it. I will spend money on it if I like it-if I think its worthwhile. It is your duty as a business owner to convince me that the money is worth spending.

What arrogance these people have!! And the low opinion in which they hold their readers is simply breathtaking.

Ganesan
Nj, USA
Dec 20, 2007 12:00 AM
7
"You can bleed the opposition by cover price cuts. The phrase "invitation price" terrifies rival publishers."

Atleast in Tamil Nadu I know that is not the case. The Sun TV paper, Dinakaran was (and probably is) selling the paper at one rupee while the leading paper like Dina Thanthi and Dinamalar were selling at a much higher price. Yet to my knowledge, these papers have not lost their circulation. Again it is free market at work. Different papers cater to different groups of people. Not everyone is targeting the same audience. And so the strategies vary and the prices are fixed according to the market. A cheaper product does not automatically ensure a greater sales.

It is like Holiday Inns and Hilton hotels. The prices vary dramatically. Hilton is not scared of Holiday Inn and is not reducing its price. And both the groups are doing very well because they target different audiences.

Vinod Mehta would do well to come out of his socialist cocoon and read a few books on free markets. He is still in the Nehruvian days.
Ganesan
Nj, USA
Dec 20, 2007 12:00 AM
6
The arguments he makes here are naive. For instance he says " ask you this: If some readers or viewers wish to see or read about paedophilia, should we oblige?"


But I am sure that for every reader who wants that stuff, there will be two or three who does NOT want the stuff. So lets say Outlook publishes such material. Some people may become new readers. But I would quit coming to this site forever. And there are people like me as well. So market economics works here. He can make the decision to decide what kind of readers he wants. It is free market at work again-though Mehta does not realize it.

And this.
"Research shows unambiguously that most readers desire to read more international news. Yet, the international pages of a paper are the least read"

What kind of survey is this????????????? I mean, if I say I want more international news and then I refuse to read it, what does it make me? In a fair survey, I would not qualify at all. Yet this survey is touted as one of the smoking guns when in effect it is an imaginary water pistol.

I dont know what he is angry about. If he expects people just to swallow everything he puts out, he is not in the right business to begin with.
Ganesan
Nj, USA
Dec 20, 2007 12:00 AM
5
"They have come to the considered conclusion that the highest responsibility of the media is to give the reader or the viewer what he or she wants."

Giving the reader what he wants leads to tabloid journalism. It is a mixture of the banal and the jingoistic. It is financially lucrative e.g. the high viwership of Fox TV news, but for quality one has to go to PBS TV or to the New York Times. The Press has a similar place in society as the Academia. Just as university students would not be allowed to control the curriculum, so newspaper readers cannot determine editorial policy. A dissatisfied reader should of course have the option to buy a different newspaper.
Ghulam Y Faruki
New York, United States
Dec 20, 2007 12:00 AM
4
You r giving examples of Rupert Murdoch..can you run this magazine in US or russia....Can India TV or AAj Tak make profits in US or any western countries...
Mehta Ji you speech is based on ridiculed facts.
Pradeep Sharma
Mumbai, India
Dec 20, 2007 12:00 AM
3
>>We must lead readers, not be led by them>>

Outlook has been trying to present views from the left, right and center. But this statement from Mr. Mehta is ridiculous.

This is the attitude of our so called centrist/leftist intellectuals. They assume some kind of superiority over the great unwashed, unread masses of this ancient Nation. Special scorn is reserved for the right leaning folks.
shapra
Santa Clara, USA
Dec 20, 2007 12:00 AM
2
"The reader, ladies and gentlemen, is not king; actually he is a nice hypocrite. "

Awesome. It is like getting a Brahmarishi compliment from Vashishta. A hypocrite editor calling his readers as hypocrites.
Ganesan
Nj, USA
Dec 19, 2007 12:00 AM
1
It is ironic that you published your speech on journalism in the very same issue that had a cover story "In the mind of Modi." Is this what the reader wants or cares about? Are such stories of national or even local interest? If journalists think this, I am afraid your tribe is in danger of being overtaken by the marketing types. I have often looked at stories in Outlook and wondered how scatter brain they were and how the journalists who conceived or wrote then were totally out of step with the times. Yet, since they win awards, they must be right, even though the magazine is sold not for its content but for the Swiss knife that is thrown in with the subscription. Journalists have a major think coming for them, I feel, and it is not just about selling a magazine like butter chicken.
Dinesh Kumar
Chandigarh, India
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